Higher Innovative Solutions LLC

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Shipping & Return Policy
 
SHIPPING POLICY                                        
His-Tamper.com takes great pride in customer service, and it all starts with our industry-leading shipping and delivery process for our premium tamper engine/motor replacement kits.

Typically, you'll receive the engine / motor replacement kit for your used or dead jumping jack (tamper) motor / engine within 7 to 14 days. In the event an unusually large order is placed before your order and the shipping time frame differs from the standard 7 to 14 days, our office will contact you via email and/or phone to notify you of the current shipping status. His-Tamper.com will ship your tamping rammer (tamper) pneumatic engine kit world-wide using an internationally reliable parcel service such as but not limited to USPS, UPS, FexEx, DHL, etc. at the buyer's expense.

Shortly after placing your order, you will receive an e-mail confirming your order. If you have restrictive anti-spam settings in your email program (i.e. spam box or bulk mail box, etc.), please add this e-mail address, orders@his-tamper.com, to your approved contact list so communication will not fail.

In some Southern Arizona locations, His-Tamper.com offers same-day delivery service.

It's that simple, and the process runs as smoothly as it sounds.

RETURN POLICY                                        
His-Tamper.com is committed to nothing less than excellent customer service. With that in mind, his-tamper.com will accept a return using the following protocol:

  1. Customer must contact His-Tamper.com within 30 days after delivery of product for a refund.
  2. Customer will provide detailed information regarding the nature of the return directly to His-Tamper.com.
  3. Customer agrees to a 10% restocking fee.
  4. Customer must pay for return shipping unless it's determined it's a warranty issue.
  5. Warranty return shipping will be reimbursed to customer after His-Tamper.com approves warranty status.
  6. Refunds will be shipped within 14 days of approval.
 

 

P.O. Box is 86416  ~  Phoenix, AZ 85027  ~  Cell 602.862.TAMP (8267)  ~  info@his-tamper.com

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